Contact information
We're here to help with orders, shipping questions, product dimensions, materials, care instructions, and returns.
Email: Support@softclayhome.com
Phone: (626) 469-1716
Hours: Monday–Friday, 9:00 AM – 5:00 PM Pacific Time
Response time: within 24 business hours
Please include your order number in any order-related message so we can pull up your details right away.
Mailing address
Soft Clay
600 Lincoln Ave
Pasadena, CA 91103
This address is for correspondence only. Do not send returns here — email us first and we'll send you a prepaid return label and the correct return address.
What we can help with
- Order status and tracking
- Address changes before shipment
- Cancellations before shipment
- Returns, exchanges, and damage claims
- Product dimensions, materials, weight limits, and care
- Assembly questions
- Wholesale and bulk inquiries