Shipping policy
Shipping policy
Order processing
Orders are processed within 1–3 business days, Monday through Friday, excluding holidays. You'll receive a confirmation email immediately after checkout and a second email with tracking once your order ships.
Orders placed on weekends or holidays begin processing the next business day. During sales and peak seasons, processing may take slightly longer.
Delivery estimates
| Item type | Estimated delivery after processing |
|---|---|
| Small decor and accessories | 7–15 business days |
| Textiles, throws, and pillows | 7–15 business days |
| Lighting and candles | 7–15 business days |
| Furniture and oversized pieces | 10–20 business days |
These are estimates, not guarantees. Delivery windows begin after processing is complete. Carrier delays, customs, weather, and peak-season volume are outside our control.
Shipping rates
Rates are calculated at checkout based on your address and the items in your cart. Free standard shipping on orders over $[FREE SHIP THRESHOLD].
Where we ship
We currently ship within the United States only. We do not ship furniture or oversized items to PO boxes.
Split shipments
Orders containing multiple items may ship in separate packages arriving on different days, at no additional cost to you. Each package has its own tracking number, so don't worry if your first shipment looks incomplete.
Tracking
Tracking numbers can take 2–5 business days to show their first scan after being issued. If your tracking hasn't updated in 10 business days, email Support@softclayhome.com and we'll open a trace with the carrier.
Address accuracy
Please double-check your shipping address at checkout. We can only change an address before an order ships. Orders returned to us because of an incorrect or incomplete address can be reshipped at the customer's expense, or refunded less original shipping costs.
Lost or stolen packages
If tracking shows your package as delivered but you haven't received it, check with neighbors and your building's front desk first, then contact us within 7 days of the delivery scan. We'll work with the carrier to resolve it.
Damage in transit
If your package arrives visibly damaged, photograph the exterior before opening. Email us within 48 hours of delivery with photos of both the packaging and the item, and we'll take care of a replacement or refund.
Questions
Email Support@softclayhome.com, Monday–Friday, 9:00 AM – 5:00 PM PT.